Terms of service.

These terms are between you and Youssef Bitar, Auto-entrepreneur (Morocco), trading as Develop Better Solutions, Résidence Al Kawtar, Sidi Moumen, 20630 Casablanca, Morocco, Auto-entrepreneur No. 002112908000094, tax identifier (IF) 26051294 ("we", "us"). Contact: info@develop-better-solutions.com.

They apply to your use of develop-better-solutions.com and to the services we provide: websites and web applications, AI integration, automation, SEO, website audits and related work such as AI-generated media.

Each project is also described in a written proposal or quote setting out the scope, price, timeline and number of revision rounds. If a proposal and these terms disagree, the proposal wins.

We work with businesses and with individuals. Some rules below differ between the two. You are an individual client (a consumer) if you use our services mainly for purposes outside your trade, business or profession, for example a personal event.

If you are a consumer, nothing in these terms removes the rights that consumer law gives you in the country where you live. Where a clause below conflicts with those rights, the rights apply.

• Prices are set out in the proposal and are valid for the period stated on it.
• We usually ask for a deposit before work starts, then payments at agreed milestones. Invoices are due by the date shown on them.
• Work already delivered may be paused while an invoice is overdue. Late payments may carry interest at the rate allowed by applicable law. For business clients in France, the statutory late-payment penalties and the fixed recovery indemnity of 40 euros also apply.
• Business clients: amounts paid for work already carried out are not refundable.
• Individual clients: if a project ends early, you pay for the work carried out up to that point and for costs we have already committed on your behalf, and we refund anything paid beyond that.

If you are a consumer and you agree to a project with us at a distance (online, by email or by phone), the law of your country may give you a period to cancel without giving a reason:

• European Union and France: 14 days from the day the contract is concluded.
• Morocco: 7 days, under Law 31-08 on consumer protection.
• Canada and the United States: the cancellation rules of your province or state, where they apply.

To cancel, email info@develop-better-solutions.com within that period. If you asked us to start work before the period ends, you pay for the work carried out until you cancel. If the service has been fully delivered at your express request before the period ends, you may lose the right to cancel, where your law allows that.

• Accurate information, and replies and approvals within the timeframes agreed in the proposal.
• The content, access and materials the project needs.
• The right to use everything you give us. You confirm that texts, images, logos, data and other materials you provide do not infringe anyone else's rights, and you are responsible if they do.

We work to the timeline in the proposal and tell you promptly about anything that could delay it. Timelines move when feedback, content or access arrive late, or when the scope changes. Each project includes the revision rounds stated in the proposal. Further revisions or changes of scope are quoted separately, and a major change needs a new written agreement.

Projects often rely on services we do not control, such as hosting, domain names, e-commerce platforms, payment providers, AI models and software licences. Unless the proposal says they are included, their costs are paid by you, directly or through us, and their own terms apply. We are not responsible for their outages, price changes or changes to their features, although we will help you deal with them.

We may use AI tools to help produce code, text, images and videos. We review what we deliver, but you should also review AI-generated content before you publish it, particularly facts, claims and anything showing real people, brands or products. In some countries purely AI-generated material may not be protected by copyright in the same way as human-made work.

Once you have paid in full, you own the final deliverables made specifically for your project. We keep ownership of what we already had or develop for general use, such as code libraries, frameworks, templates and methods, and you receive a licence to use them as part of your project.

Open-source components remain under their own licences. We may show the finished project in our portfolio and case studies unless you ask us not to, before or after it launches.

We keep your business information confidential and do not share it with others without your consent, except with specialists working on your project who are bound by the same confidentiality, or where the law requires it. We ask the same of you regarding our proposals, pricing and methods. How we handle personal information is explained in our Privacy Policy.

We carry out our services with reasonable skill and care. If something we delivered does not work as agreed, tell us and we will fix it. Ongoing support and maintenance after launch are described in the proposal or in a separate support agreement. We cannot guarantee that a website or application will keep working with future changes made by third parties, such as browser, platform or API updates.

When we carry out security work (hardening, updates, backups, monitoring, cleanup, testing or incident response), we use reasonable skill and care. Security work reduces risk and shortens recovery. It cannot make a system impossible to compromise, and we do not guarantee that it will.

Testing needs your written authorisation. We only scan or test systems you have authorised in writing, naming the domains, addresses and dates. You confirm that you own those systems or are entitled to authorise testing on them, including where they are hosted or operated by someone else.

You keep your own duties: protecting your credentials, applying the measures we recommend, keeping your own copy of anything we do not host, and telling us promptly when something looks wrong. Where you decide not to apply a recommendation, we are not responsible for the consequences of that decision.

Some security work, such as penetration testing, architecture review and live incident response, is carried out with specialists we work with, under the same confidentiality. We tell you which part is ours and which is theirs, and we stay accountable for the engagement.

We do not issue certifications such as ISO 27001 or SOC 2; those come from accredited auditors. We can prepare the technical side and work alongside your auditor.

To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, lost data or business interruption, and our total liability for a project is limited to the amount you paid for that project.

These limits do not apply to liability that cannot legally be limited, such as liability for fraud, gross negligence, intentional misconduct, or death or personal injury caused by negligence, and they do not reduce the rights consumers have under mandatory law.

Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, power or internet outages, or actions by authorities. The affected party tells the other promptly, and timelines are extended for as long as the event lasts.

Either of us can end a project by written notice. You pay for the work carried out and costs committed up to the date it ends, as set out in the payment section above, and we hand over the deliverables completed up to that date once they are paid for.

You may browse and share our pages. Please do not copy our content for commercial use, attempt to disrupt or gain unauthorised access to the site, or use it for anything unlawful. Information on the site is general and may change; the proposal you receive is what binds us.

These terms and our contracts are governed by Moroccan law. If a disagreement arises, write to us first and we will try to resolve it together within 30 days.

If we cannot, the courts of Casablanca, Morocco have jurisdiction. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live and may bring proceedings in its courts where your law allows it.

We may update these terms. The date at the top shows the latest version. Changes do not affect proposals or contracts already signed, which stay under the terms that applied when they were agreed.

If any part of these terms is found invalid, the rest remains in force. Not enforcing a clause straight away does not mean we give it up. These terms, with the proposal, are the whole agreement between us for a project.

info@develop-better-solutions.com · +212 6 99 82 62 23 · Youssef Bitar, Develop Better Solutions, Résidence Al Kawtar, Sidi Moumen, 20630 Casablanca, Morocco.